Student Complaint Procedure
ACC is committed to resolving all student concerns timely and thoroughly. Most concerns can be resolved at level 1.
Students with concerns should follow the steps below:
- Level 1: Contact the instructor.
- Level 2: Contact the specific program leadership if unresolved with the response or satisfactory resolution from level 1.
- Level 3: Contact the Campus Director of Education if unresolved with the response or satisfactory resolution from level 2. The student will need to compose a complaint letter that includes all items listed under the guidelines for writing a complaint and submit it to their specific program leadership.
- Level 4: Contact the Campus Executive Director if unresolved with the response or satisfactory resolution from level 3.
- Level 5: Contact the College Student Experience Manager at ACCFeedback@americancareercollege.edu if unresolved with the response or satisfactory resolution from level 4.
- Level 6: Contact the Co-President, Academics of American Career College if unresolved with the response or satisfactory resolution from level 5.
Guidelines for Writing a Complaint
- Compose a Letter. The complainant shall explain the situation completely and accurately in a well-written document that:
- Outlines the situation.
- States their position as to why the complaint needs to escalate.
- Requests the desired outcome or solution.
Checklist for Submitting a Complaint
- Student name
- Date of filing the complaint.
- Program (For example: MA, DA, VN, PTA, RAD, etc.).
- The department or individual the complaint is lodged against.
- Location, date, and time the alleged incident(s) occurred.
- Full names of all witnesses (First and last names, middle initial if available).
- Reason or basis for complaint:
- List the policy or procedure or standard that was allegedly violated.
- Why is the action or behavior an alleged violation (description of the specific action or behavior that occurred).
- Resolution or remedy being sought.
- Be thorough. Please remember that the complaint documentation stating your position and desired outcome is a key component used to evaluate the situation, along with feedback from witness(es) or person(s) with direct knowledge, Program Directors, faculty, and administration.
- Include any and all supporting documentation that will help clearly state and support your position.
- Have questions? Please email ACC Feedback at ACCFeedback@americancareercollege.edu.